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EntraLane Docs

Ticket Log & Audit History

The Ticket Log (/admin/tickets) provides a complete real-time and historical audit trail of every ticket issued across your location.

Filtering & Search Controls

Use the top filter bar to narrow down thousands of tickets in milliseconds:

  • Waiting Area Selector: View tickets across All Waiting Areas or isolate a specific queue.
  • Date Picker: Inspect today’s live log or jump back to any historical date within your plan’s retention window.
  • Status Pills: Filter by ticket lifecycle state:
    • All
    • Waiting — currently in line
    • Serving — currently called or being served at a desk
    • Served — successfully completed
    • No-Show — called, but the visitor did not appear
    • Cancelled — cancelled by the visitor on their mobile ticket or reset
  • Instant Search: Search by Ticket Number (e.g., A-042), Mnemonic Word (e.g., Silver Fox), Service Category, or Desk Name.

Ticket Detail Dialog (Lifecycle Timeline)

Click any row in the Ticket Log table to open the Ticket Detail Dialog, which breaks down the exact lifecycle of that visit:

Exact Lifecycle Timestamps

  1. Created At: Exact timestamp when the visitor checked in at the kiosk, via QR code, or via walk-in creation.
  2. Called At: When the ticket was called to a counter.
  3. Serving Started At: When consultation/service officially began.
  4. Completed / Closed At: When the ticket reached its final state.

Computed Durations & Attribution

  • Net Wait Time: Exact duration from check-in to callout.
  • Net Serving Duration: Exact duration of counter service.
  • Service, Desk & Staff Operator: Shows which Service Category, Service Desk, and PIN-authenticated Staff Operator handled the visitor.

Data Retention by Subscription Tier

Plan TierHistorical Ticket Log & Analytics Retention
Free Trial & StarterRolling 30 days
ProRolling 90 days
BusinessRolling 365 days (1 full year)